All the employees in charge of “Customer relationship” must ensure the best reception and excellent level of service for every channel of contact and exchange: face-to-face, phone, e-mail.


Branch advisors, call center advisors for customer service, claims or reinsurance managers, in situation of advisory, sales, client management or after-sales service, at all times, they have the obligation to deliver the highest service quality.

What We Do:

Face-to-face and remote reception Management of incoming and outgoing calls E-mail processing Service attitude and customer experience